Brett Parker, Bowlero’s chief financial officer, once said that Shannon’s “vision” for Bowlero was taking “the very traditional, warm-beer, cold-food, smelly-bathroom, scary-person-on-the-lane-next-to-you bowling center” and turning it into “something more.”
The independent bowling journalist Jeff Richgels disagrees. As a longtime newspaperman at various Wisconsin publications as well as a high-level bowler — he’s a member of multiple local Halls of Fame — Richgels is uniquely positioned to cover Bowlero.
“Their business is selling overpriced food and drinks,” he tells me, with dismay. “They treat bowlers like shit.”
On his site 11thFrame.com, he’s compiled allegations that centers are full of “food debris, dirt, salt, gum, and overall garbage”; that bathrooms go days without being cleaned; that store managers laugh off or dismiss complaints. Richgels quoted one former manager for a Bowlero center in the Milwaukee area alleging that when Bowlero took over the location, “They IMMEDIATELY made us cancel all janitorial contracts.”
As shortsighted as that sounds, such negligence appears elemental to Bowlero’s business model. In a 2023 research report, a Wall Street analyst for the investment bank Stifel Financial wrote that Bowlero can “easily cut 30 percent of [expenses] while running a typical bowling center on a skeleton crew of a handful of staff . . . and minimal required maintenance.”
Bowlero has also purchased the Professional Bowlers Association (PBA), the sport’s top league. As Richgels has covered, since Bowlero’s takeover the PBA’s website has failed to keep up its stats and records. “Records, archives, Hall of Fame are everything for fans,” he’s written. “You’re telling the world this isn’t a professional sport worthy of being taken seriously.”
When Bowlero first took over the PBA in 2019, Big Mike and his cohost, Brooklyn Rob, played the audio of Shannon’s “Who would take bowling seriously” comment. Then the two fell into stunned silence. It was as if they’d just announced the death of a beloved local dignitary. Finally, Rob spoke, struggling to articulate his panic: “Mike . . . how do you . . . I mean . . . he owns . . . he owns the PBA.”
In one of Cramer’s friendly CNBC interviews with Shannon, the CEO coolly stated that the PBA takeover was a mercenary move to drive more business to Bowlero centers: “What it really is, is an infomercial.”
Bowlero has also purchased some of the “most well-known competitive bowling centers in the country,” Big Mike says. That includes the former Carolier Lanes in North Brunswick, New Jersey.
For years, Carolier has hosted major tournaments and all-time greats. This is where, in 2012, a Hall of Famer bowler named Pete Weber won the PBA’s US Open, flailed in joy, then pointed two thumbs at his chest and shouted “Who do you think you are? I am!” A bewildering moment of pure joy, it’s become an iconic phrase for bowling as well as the internet at large.
“That happened there!” Big Mike says. “To competitive bowlers, this place was the mecca.”
After Bowlero took over Carolier, they renamed it Bowlero North Brunswick and gave it an eyebrow-raising makeover by installing 16-foot screens, a Kung Fu Panda Dojo Mojo video game, and, for some reason, a “sexy and cool” 1969 Mustang in the lobby.
While reporting this piece, I found that people in the bowling industry were largely reluctant to talk about Bowlero. Emails and texts went unanswered. Folks who initially agreed to talk would change their minds or suddenly stop responding.
Robby Spigner, a former PBA bowler who now owns and operates his own centers, agreed to an interview but, once on the phone, declined to comment about Bowlero in any way, saying only, “It’s a great and wonderful industry and everyone plays a role in making it great and wonderful.” I started getting the feeling that people were scared.
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“I
found that people in the bowling industry were largely reluctant to talk
about Bowlero. Emails and texts went unanswered."
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One exception was Robin Goldberg, the owner-operator of Dream Lanes in Madison, Wisconsin. Bowlero has acquired several centers throughout Wisconsin, but they’ve yet to reach Madison. Goldberg knows Dream Lanes may yet become a target for Bowlero, but he hopes to never sell to the company. Doing so, he said, would mean that “my brand, that I spent a lifetime working on, would get flushed down the toilet.”
Goldberg’s father opened Dream Lanes in 1957, the year Goldberg was born. He started working there as a twelve-year-old — cleaning, taking out the trash, stocking the bar. Some customers have been with him ever since, displaying remarkable longevity.
“What’s their secret?” I ask.
“Bowling multiple times a week,” he shoots back.
Goldberg is proud of being an independent operator, of being on-site, of wholly devoting himself to this culture.
“I’ve always felt like nobody cares like an owner cares,” he says. “If there’s a problem, I’m in the building. I’m not gonna have to go back to my corporate office.”
In Wisconsin, long winters make bowling a particularly needed communal pastime. “This is where people celebrate,” he says. “This is where people mourn.”